Privacy policy

Who we are

Hotel HVH Kashi Vishwanath, Jangambari Road, Godowlia, Varanasi 221001, operated by [legal name of the business]. In this policy, "we" and "us" mean the hotel. You can reach us at hvhkashivishwanath@gmail.com or on 8887531102.

What we collect

• Booking details: your name, phone number, email address, stay dates and number of guests.
• Identity details: at check-in we record identity documents for every guest, as the law requires. For foreign nationals this includes passport and visa details.
• Messages: what you send us by phone, WhatsApp or email when you enquire or book.
• Payment details: this website does not collect card details. Payments are handled on the online booking page or at the hotel, by [payment provider or method].
• Website usage: basic technical information such as browser type and the pages you view. [Confirm whether analytics or cookies are used and name the tool.]

How we use your information

• To confirm, manage and change your reservation, and to contact you about your stay.
• To check you in, keep the guest register and meet our legal obligations.
• To answer your questions and handle complaints or feedback.
• To keep our guests, staff and property safe.
• To improve the website and our services.

We send promotional messages only if you have agreed to receive them, and you can opt out at any time.

Who we share it with

We do not sell your personal information. We share it only where needed to run your booking and stay:

• Our online booking and payment providers, who process reservations and payments for us.
• Messaging services such as WhatsApp, when you contact us or we contact you through them.
• Police and other government authorities, when the law requires us to share guest records.
• Professional advisers and auditors, where needed and under a duty of confidentiality.

How long we keep it

We keep guest register and identity records for as long as the law requires. Booking and billing records are kept for [period] for accounting and tax purposes. Enquiries that do not lead to a booking are kept for [period]. After that we delete the information or make it anonymous.

How we protect it

We take reasonable steps to keep your information safe, including limiting access to the staff who need it and keeping physical records locked. No system is completely secure, so we cannot promise absolute security.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us what personal information we hold about you, ask us to correct it or delete it, withdraw a consent you gave us, and raise a complaint about how we handle your information. Some records, such as guest registers, we must keep by law, so we may not be able to delete those on request.

Children

Our bookings are for adults. We collect information about children only as part of a booking made by a parent or guardian.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

For any question or request about your information, write to hvhkashivishwanath@gmail.com or call reception on 8887531102. Grievance contact: [name and designation].